Support

I.R.I.S. offers organisations central access to support and query services. We have a team of experienced support engineers, direct contacts with our software partners, and the right support tools in place. 

Any service level agreement (SLA) that we draw up will always be based on your organisation’s internal key performance indicators (KPIs). In practically all cases, I.R.I.S. can come up with a tailored SLA. There are essentially three categories of support service we offer.

Product Support
Enhanced Support
Application Management

Support for existing customers is available by navigating to the SelfServiceDesk.

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For questions and support you can also reach us at +31 (0)43 408 66 01.

 

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