Knowledge management

Properly setting-up existing EIM products enables smart knowledge management. The classifying of knowledge, and the centralised management and availability of knowledge, allows organisations to keep pace with today’s changing environment.

Knowledge can be made available by profession group, department, project, project group or subject. Additionally, knowledge might have varying relevance and access rules from one individual to the next.

Wherever information is well set out, it can also be made searchable using enterprise search applications. Adding in other internal and external sources gives rise to a richer whole of relevant knowledge about and around a given subject.

The advantages at a glance:

  •  All knowledge within an environment traced and made available
  • Experts within organisations identified
  • Collaboration within the organisation and with external partners facilitated

Business requirement

There are several reasons why an organisation would wish to guard its knowledge and to use knowledge management.

Today’s changing market and the need to retain a strong competitive edge are key reasons to consider knowledge management, especially in business services. Particularly relevant here are legal representation, accountancy, and brand and patent law — all realms within which business models are in flux, with billing by the hour giving way to project-based working. For example, it is more and more common nowadays to seek a product (which might be the provision of a particular contract) rather than buying in advisory services charged per tenth of the hour. With this in mind, it is crucial to stay one step ahead of the competition by documenting and making available your knowledge documents, such as templates, best practice models and legal frameworks. The argument that used to be invoked most often in this regard was that of counteracting the effects of an ageing workforce.

Knowledge management identifies your experts, presents information in structured ways and classifies it, so that knowledge is preserved and more readily available and locatable. With knowledge management, you are safeguarding the structural soundness of your organisation!

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