Feedback has been extremely positive as users quickly became used to the new ways of working. Even those that were perhaps a little less IT literate than others, quickly learnt how to use the new solution, thanks to its ease of use with its clear and understandable user-interface.
“We used to find it difficult to find relevant documents and emails and users wanted to work within the familiar Microsoft Outlook environment,” said Dijksman, “With iManage Work we now have a very stable, user-friendly solution which makes it quick and easy to find content thanks to the consistent and highly-searchable structure.”
HVG Law has implemented two databases, one for all client matter content and a second for internal knowledge content, such as templates, marketing material and specific expertise knowledge.
“Prior to iManage, each office had its own server and documents,” stated Dijksman, “Now with a single, central knowledge source, allied to the strong search capabilities of iManage, anyone can quickly get to the recent knowledge, actual content and up-to-date marketing materials they need, regardless of their location, significantly improving efficiency.”
Whenever a new engagement code is created in the firm’s financial system, a new workspace is automatically created in iManage. Subject to a user’s security level, something previously lacking, this is then instantly available to them and everyone knows that in ten or twenty years’ time, it will be easy to locate documents by client or engagement codes.
In addition to the additional users that are soon to go live with the solution, HVG Law has other plans to expand use of the solution. For example, additional functionality is planned in conjunction with IRIS to provide a workspace merge facility and iManage Mobility, to facilitate the usage of smart devices, among others.
“We have built a highly effective relationship together with IRIS,” concluded Dijksman, “We are extremely pleased and look forward to a long and beneficial partnership.”
Since implementing iManage, HVG Law has been able to provide advice, with regards to implementation, to other EY Law network members as they undertake to implement iManage in around 83 other countries.