What are the benefits of service automation?
As with any automation, the main benefits of service automation are convenience, time savings, predictability, and expedience — which results in cost savings. Service automation is also important for facilitation as workplaces become more complex and dynamic. It’s impossible for humans to track every agile variable in real-time. Automating the ways employees interact with their workplace and how the workplace responds buffers potential friction. While task automation is always useful, even more useful is the ability to automate a service in a similar way.