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  • Best practices methodology

27 10, 2022

What are the benefits of service automation?

2022-10-27T15:45:15+02:00October 27th, 2022||

As with any automation, the main benefits of service automation are convenience, time savings, predictability, and expedience — which results in cost savings. Service automation is also important for facilitation as workplaces become more complex and dynamic. It’s impossible for humans to track every agile variable in real-time. Automating the ways employees interact with their workplace and how the workplace responds buffers potential friction. While task automation is always useful, even more useful is the ability to automate a service in a similar way.

27 10, 2022

What is service automation?

2022-10-27T14:34:18+02:00October 27th, 2022||

In its very essence, service automation is the delivery of a service, but then in a completely automated manner. That means that you, as a user of that service, can decide when you want to use a specific service. It also means that you make all the arrangements to use that service through some sort of app or portal (i.e. a self-service solution). If the service is adequately designed, it means that you don’t need to speak to anyone from the service provider.