Our Managed Support Services

Helping you to maintain the optimal performance of your IT systems

IT systems play a crucial role in the daily operations of any organization, and downtime can have a significant impact on productivity, reputation, and revenue. That’s why it’s important to have access to reliable and effective IT support services when an issue arises.

Our IT support services are designed to help organizations resolve technical problems quickly and efficiently. Whether it’s an application error or a hardware failure, having a reliable IT support partner helps to minimize downtime and reduce the risk of a catastrophic event.

At IRIS, we provide a full range of IT support services, including application management and managed services. Our team of support engineers is dedicated to providing responsive and high-quality support to help you maintain the optimal performance of your IT systems.

IRIS-ECM---Managed-Support-Services-intro

A Proven Partner for Digital Transformation

Rest assured that your IT systems are in good hands with our Managed Support Services

Certified Staff

Our team is manned by certified staff, is operating to standard IT processes and is your single point of contact for all solution components

Cost Savings

We are teaming up together and provide expert levels of knowledge at a fraction of the cost of a permanent employee

More Than Support

We offer proactive application management and managed services to keep your environment healthy at all times

A Reliable Partner

Leverage the synergies of a supplier who knows your organisation and is able to pro-actively advice you

We make sure business and IT requirements are met

For every project our team ensures a great fit of the solution, tailored to your specific needs and requirements. We follow a clear and transparent project approach to get you up and running fast – without false promises and compromising on quality.

Our Way of Working

A proven methodology to successful digital transformation

Requirements Analysis

Together, we determine the role of information management within your business processes.

Evaluation & Advisory

We provide you with tailored advice on digital business transformation opportunities.

Solution Design

We design solutions that align with your business objectives and strategy to maximize ROI.

Implementation

We make sure that the adoption of your new technology is as smooth as it can be. No exceptions.

Support & Maintenance

We provide you with on-going support and maintenance services to ensure business continuity.

Thrive

Fuel business growth with solutions that align with your strategy and make your business work better.

Our Managed Support Services

Support services to ensure optimal performance and business continuity

Costumer-focused support services

We want you to get the maximum return from your IT investment

Support Assurance

Every solution we implement for our customers, standard comes with the technical support under the maintenance agreement pertaining to the software supplied. In other words, you will always receive technical support from us for all solutions which we implement. As a result, we always are able to support you if an issue may arise.

We Speak Your Language

Due to our expertise of IT and business processes in various industries, we are able to provide you with pro-active support services. On top of that, our support engineers are able to provide support in Dutch, German and English to ensure effective communication and faster resolving of issues.

Tailored to Your Needs

If our standard support does not meet the specific needs of your organization, we are in the position to provide tailored managed services based on different Service Level Agreements. No matter how much support you need from us, we have got you covered.

“Every day, our team is committed to make sure that our clients can do their work without any problems.”

Willem – Support Engineer

Our services are built on years of experience and expertise

Business Consultancy

Leverage our deep understanding of the latest technologies and best practices in your industry.

Implementation Services

We help you transition smoothly and efficiently to new cloud-enabled technology solutions.

Change Management

We understand the importance of adoption and support you to embrace new technology.

Managed Support Services

Our unparalleled support services improve the reliability and performance of your IT systems.

Information Management experts

We are a team of information management experts and deliver end-to-end information management solutions to empower organizations and their teams to transform the way the way the work.