Increasing digitization makes it possible to store and share knowledge easily and inexpensively. In other words, employees can access information at any time and from anywhere and also develop it further and integrate it into their everyday work. Rather, employees no longer have to ask their colleagues for this knowledge.
However, employees have to clearly categorize their information and tag them with keywords to enable other colleagues to quickly find answers using a keyword search on selected topics. As soon as a piece of knowledge – for example, software code or a manual – has been developed, it can be used (or improved) again and again, which saves work and thus costs. There is less (unnecessary) communication. You can learn from mistakes or hurdles that have already occurred and nobody misses a development because it is “lying around” somewhere.
In the best case, professional knowledge management creates the breeding ground for innovations or deeper knowledge with which tangible company-related problems can be solved. Employees can make better, faster and more data-based decisions.
In short, organizations can improve their operating results if they manage their knowledge intelligently They succeed in increasing the productivity and competences of employees. Last but not least: your customers are happier!