Service Automation

Enable the delivery of services in an automated manner to increase efficiency and improve customer experience

Service Automation2022-10-27T15:37:34+02:00


Transform service delivery with service automation.

Service automation is technology that automates specific tasks to accomplish them faster, easier, and with greater efficiency. More and more businesses grasp the benefits that service automation are able to provide to transform the way they deliver services to either internal stakeholders as well as their customers.

Service automation is capable of streamlining a wide variety of processes like validating work, managing risk, keeping track of all planned and demand service requests, and the creation of documents. In conclusion, there are many use cases in which service automation can play an important role to streamline existing processes.


The benefits of service automation

Automation in general has become increasingly important in the quest by today’s companies to work as efficient as possible, whilst also provide a better experience to internal and external stakeholders.

As a result, more and more businesses adopt service automation technology to streamline business processes which contain tasks that can be automated. Although not all activities are suitable for automation, companies that use automation in their processes immediately realize various positive business outcomes.

Curious how service automation can work for your business?

Frequently Asked Questions

Here are some of the most asked questions we encounter regarding service automation.

What is service automation?2022-10-27T14:34:18+02:00

In its very essence, service automation is the delivery of a service, but then in a completely automated manner. That means that you, as a user of that service, can decide when you want to use a specific service. It also means that you make all the arrangements to use that service through some sort of app or portal (i.e. a self-service solution). If the service is adequately designed, it means that you don’t need to speak to anyone from the service provider.

What are the benefits of service automation?2022-10-27T15:45:15+02:00

As with any automation, the main benefits of service automation are convenience, time savings, predictability, and expedience — which results in cost savings. Service automation is also important for facilitation as workplaces become more complex and dynamic.

It’s impossible for humans to track every agile variable in real-time. Automating the ways employees interact with their workplace and how the workplace responds buffers potential friction. While task automation is always useful, even more useful is the ability to automate a service in a similar way.

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Technology to automate your services.

Discover how our solutions enable businesses to adopt modern and resilient operating models to anticipate what’s next and lead the change.



Easily build digital solutions to automate complex services with BRYTER’s no-code platform.


Providing a single, integrated business process management solution that seamlessly integrates with the iManage platform.

We make sure business and IT requirements are met

For every project our team ensures a great fit of the solution, tailored to your specific needs and requirements. We follow a clear and transparent project approach to get you up and running fast – without false promises and compromising on quality.

Our approach

Our business consultants assess your business processes and document workflows to understand digital maturity and improvement opportunities.

Our functional and technical consultants provide a comprehensive design that aligns with your technology stack and fits your business needs and requirements.

A seamless transition harnessing IRIS’s skills, knowledge and experience

Proactive maintenance & Support services to ensure your business processes keep performing.

Business consultancy for continuous improvements aligned to your evolving needs.

Let’s accelerate your digital business transformation

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