Transform service delivery with service automation.
Service automation is technology that automates specific tasks to accomplish them faster, easier, and with greater efficiency. More and more businesses grasp the benefits that service automation are able to provide to transform the way they deliver services to either internal stakeholders as well as their customers.
Service automation is capable of streamlining a wide variety of processes like validating work, managing risk, keeping track of all planned and demand service requests, and the creation of documents. In conclusion, there are many use cases in which service automation can play an important role to streamline existing processes.
The benefits of service automation
Automation in general has become increasingly important in the quest by today’s companies to work as efficient as possible, whilst also provide a better experience to internal and external stakeholders.
As a result, more and more businesses adopt service automation technology to streamline business processes which contain tasks that can be automated. Although not all activities are suitable for automation, companies that use automation in their processes immediately realize various positive business outcomes.
Curious how service automation can work for your business?
Frequently Asked Questions
Here are some of the most asked questions we encounter regarding service automation.
In its very essence, service automation is the delivery of a service, but then in a completely automated manner. That means that you, as a user of that service, can decide when you want to use a specific service. It also means that you make all the arrangements to use that service through some sort of app or portal (i.e. a self-service solution). If the service is adequately designed, it means that you don’t need to speak to anyone from the service provider.
As with any automation, the main benefits of service automation are convenience, time savings, predictability, and expedience — which results in cost savings. Service automation is also important for facilitation as workplaces become more complex and dynamic.
It’s impossible for humans to track every agile variable in real-time. Automating the ways employees interact with their workplace and how the workplace responds buffers potential friction. While task automation is always useful, even more useful is the ability to automate a service in a similar way.
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