The age of the virtual office, the expanded scope for working from the home, the unlocking of knowledge management and the growth in collaboration with external partners and with customers are all reasons why there is a great need for good automation-driven facilitation.

Collaborative solutions can be provided either in the cloud or from the native environment of an organisation. The web-based nature of the interface and its compatibility with mobile devices makes it possible to collaborate and/or to exchange files, even large ones, at any time and place. The use of professional applications behind the firewall and within organisations’ information policy frameworks means that consideration is given at all times to security; to the right physical locations for your saved files (for instance, the PATRIOT Act makes the U.S. not the best choice for some); to authorisations; and to any redaction of documents that may be necessary before their publication.

Just a few of the functionalities that are enabled within organisations’ professional environments are:

  • Sharing large files securely and with encryption
  • Creating project groups with the appropriate authorisations for both internal and external participants
  • Making knowledge management available in an extranet or a public environment

Business requirement

Increasingly, employees expect to use the same kinds of tools at work as they have at their disposal elsewhere. That is why people have started using Dropbox, WeTransfer and social media for their work-related knowledge sharing. But is this de facto development really desirable?

After all, organisations want to keep track of their information, especially the confidential things. With that in mind, you need to have clarity and certainty about where your documents are being saved and what scope there might be for those documents to be backed up. What’s more, your knowledge needs to be guarded, including when an employee leaves you. Important as it is to meet your employees’ expectations, your information strategy must not be allowed to go unobserved in the process.

A successful implementation of collaboration yields increased productivity, better customer satisfaction and a higher competitive standing for your organisation — with security, the audit trail and the proper structure of rights and authorisations all maintained. The best of both worlds!

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